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Frequently Asked Questions
GENERAL
VonParrisNY is a fashion brand dedicated to creatingbold, stylish, and high-quality clothingthat blends luxury with streetwear. Our collections are designed for those who want tostand out and express themselvesthrough fashion.
We prioritize premium fabrics like satin, cotton, and other high-quality blends to ensure comfort, durability, and a luxurious feel in every piece.
Our customer care team is available to assist with product, order and delivery questions. Visit our Contact page to get in touch.
ORDERS
Simply select your preferred product, choose your color and size, then select Add to Bag. Once you're ready, proceed to checkout to complete your purchase.
We recommend contacting us as soon as possible after placing your order. While we cannot guarantee changes or cancellations, we'll do our best to assist before your order is processed.
Once your order has been successfully placed, you'll receive an order confirmation by email. Please check your spam or junk folder if you don't see it in your inbox.
Once an order has been submitted, additional items generally need to be placed as a separate order.
SHIPPING
Available shipping options and costs are calculated at checkout based on your delivery destination.
Delivery times vary depending on your destination and the shipping method selected at checkout.
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package through our website or the courier’s tracking page.
International orders may be subject to customs duties, taxes or import fees depending on the destination country. Any applicable charges are the responsibility of the customer unless otherwise stated at checkout.
RETURNS & EXCHANGES
Eligible items may be returned within the timeframe specified in our Returns Policy, provided they meet the required return conditions.
Please contact our customer care team with your order number and return request. Our team will provide the appropriate instructions.
Size exchanges may be available depending on stock. Please contact customer care as soon as possible.
Return eligibility for sale or promotional items may vary. Please check the specific terms associated with your purchase.
PRODUCTS & SIZING
You can refer to our size guide on each product page for detailed measurements. If you're unsure, feel free to contact our support team for assistance.
If a product or size is unavailable, use the Notify Me option where available to receive an update when it returns.
Care instructions vary by product and fabrication. Always follow the care instructions provided with your garment.
PRIVATE ACCESS
Private Access is our exclusive mailing list for customers who want to be among the first to hear about new drops, special releases and stories from behind the brand.
Enter your email address through our Private Access signup form and select Sign Up.
Yes. You can unsubscribe from marketing communications at any time using the unsubscribe option included in our emails.
